SUSAN HOY'S
B.E.E.F. IT UP
Belief Enthusiasm Educate Focus



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THE SECRETS OF PRACTICE SUCCESS
By Susan Hoy
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The road to staff empowerment is through this
B.E.E.F. IT UP PROGRAM, "THE SECRETS OF PRACTICE SUCCESS".
The purpose of this one day program is to create
an awareness throughout the entire staff as to
each staff member's responsibility in the overall
success of the practice. A chiropractic team with
the proper training, belief, attitude and focus will
energize and give life to the practice. An energized
practice is a happy, successful practice where patients
can feel the impact of each and every staff member.
Emphasis will be placed on creating the right environment,
eliciting the right feelings, and additionally having the
correct procedures in place, for a positive, caring and
professional chiropractic practice. All staff members are
encouraged to attend for ultimate results!
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PROGRAM OUTLINE:
- Chiropractic in the 21st Century
- Seven Concepts for Practice Success
- B.E.E.F. Concepts (Belief, Enthusiasm, Educate, Focus)
- Chiropractic Assistant Career
- Chiropractic Assistant Responsibility
- Energizing the office
- Staff responsibility in the healing process
- Understanding Feelings
- Giving the "Great Patient Experience"
- Problem Solving Workshop
- Streamline, Simplify, Eliminate Frustrations & Have Fun
- Professionalism/office etiquette
- Telephone dynamics
- Presentation is everything
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