SUSAN HOY'S
B.E.E.F. IT UP
Belief Enthusiasm Educate Focus





Four Levels/32 HOURS
PRESENTED BY SUSAN HOY AND KITTY CARR

This certification training has been specifically designed to encourage a higher level of competency of the Chiropractic Assistant and create an awareness of the importance of the support team, both to the doctor and to the team member. In a successful practice, all team members must be educated on all aspects of the chiropractic office and be an extension of the chiropractor. Each chiropractic assistant must become an essential member of the team and to look upon his/her position as professional career.
LEVEL
Description:
I :
 FOUNDATION FOR SUCCESS
  • Success Mentality
  • High Volume Mentality
  • Believe, Enthusiasm, Educate, Focus
  • Chiropractic Assistant Responsibility
  • Understanding Feelings - What does the patient want and how to give it
  • Telephone Dynamics - How to get the potential patient to schedule
  • Giving the "Great Patient Experience"
  • Patient Communication - The power of presentation
  • Practice Dynamics - What makes it decline, What makes it thrive & how you can make a difference
  • The importance of organization & time management
  • The power of goal setting
II :
 FRONT DESK MANAGEMENT
  • Understanding Personality Traits & How They Affect Your Practice
  • The New Patient - The Healing Starts With the Feeling
  • Importance of the Initial Visit - Getting off to the right start
  • ROF & ROF Scripts
  • New Patient Paperwork & Mailings
  • "Regular Patients" - Your V.L.P's
  • Front Desk Procedures / Time Management & Organizational Tips
  • Communicating Chiropractic to Patients at the Front Desk
  • Collections Mentality & Front Desk Collections
  • Patient Tracking Procedures
  • Reactivation - How to get them back
  • Scheduling Psychology
  • Controlling the schedule for a better patient experience
  • Cancellation & Missed Appointment Procedures & Scripts
  • Completing the Schedule
  • Keeping the Doctor on time
  • Multiple Scheduling
  • Advance Payment & Payment Plans
III :
 CHIROPRACTIC PHILOSOPHY & PROMOTING YOUR PRACTICE
  • Understanding Chiropractic Philosophy
  • Subluxation Complex - Guest Speaker
  • Communicating & Patient Education from every position
  • Chiropractic From Head to Toe
  • Working with your doctor
  • Marketing Your Practice From Within
  • Generating Referrals
  • Health Care Class & Special Events
  • Practice Image & Professionalism
  • Referring Workshop & Sharing Session
IV :
 UNDERSTANDING INSURANCE & OFFICE MANAGEMENT
  • Understanding "The Insurance Game"
  • How do Insurance Companies Work
  • Types of Insurance and Insurance Plans
  • Understanding Coding
  • insurance Organization & Billing
  • Insurance Collections
  • Hiring Practices - How to Entice & Keep a Great CA
  • Employee Testing
  • Risk Management
  • Team Management
  • Motivation & Bonus
  • Goal Setting
  • Keeping Statistics & Graphs
  • Business Management - Lowering Overhead
  • Streamline Simplify Eliminate Frustrations & Have Fun
  • Problem Solving for the Entire Office